1. Ensure that Environment Canada senior management is committed to applying Part IV of the Official Languages Act by providing adequate bilingual services to the Canadian public, particularly weather and environmental services offered on the automated telephone network.

(a) Environment Canada (EC) has set up a satisfactory accountability framework for official languages.

(b) EC has a policy on official languages or guidelines for service to the public approved by senior management and compliant with the Official Languages Act and the Regulations, in particular regarding the weather services provided on the automated telephone network.

(c) EC’s action plan ensures effective application of Part IV of the Official Languages Act in terms of the weather services provided on the automated telephone network.

(d) The introduction of the new 511 telephone service will contribute to improving the delivery of weather services in the official language of the client’s choice.

(e) EC takes into account official languages issues in the performance evaluations of its senior managers and managers responsible for weather services.

(f) The Meteorological Service of Canada (MSC) effectively communicates the requirements related to service in both official languages to employees working with the automated weather service system.

2. Ensure that the Meteorological Service of Canada’s designated bilingual points of service make an active offer and provide adequate weather services in the official language chosen by the public on the automated telephone network.

(a) The MSC designated bilingual points of service in the Burolis directory actively offer and provide weather services in both official languages on the automated telephone network.

(b) The MSC has set up an effective mechanism to ensure timely updated weather forecasts on the automated telephone network in both official languages.

3. Ensure that the Meteorological Service of Canada effectively monitors the quality of weather services offered in both official languages on its automated telephone network.

a) The MSC has effective control mechanisms in place (including internal auditing) to monitor the quality of bilingual services offered on the automated telephone network.

(b) Monitoring results are used in managing the quality of services in an attempt to continuously improve them.